Contact Us
Where to contact I-EUM
We take reports of wrong information, and questions about payment, passes, partnerships and personal information.
Contact details
uptgod@gmail.com | |
| Phone | 010-8482-3687 |
| In the app | Community → 「Me」 → 🔒 Inquiry (only you and the operator can see it) · If a screen looks wrong, use 「This screen looks wrong」 on that screen |
| When we reply | We reply by email within 1 to 3 business days |
If you write it like this, we can answer faster
- Wrong information — which item on which screen, what is different, and the web address of your source if you have one
- Payment · pass — the order number on your Toss receipt (you do not need to write the pass number)
- Partnership · advertising — your company name and what you would like to do
🔴 Please do not send your alien registration number, passport number or card number. We can answer without them.
What I-EUM cannot answer
I-EUM cannot decide whether your visa or naturalization will be approved in your case. Please ask the places below.
- Korea Immigration Contact Center (외국인종합안내센터) ☎ 1345 (many languages)
- Your local immigration office — book a visit on HiKorea (hikorea.go.kr)
- Danuri Call Center (다누리콜센터) ☎ 1577-1366 (marriage immigrants · multicultural families)
Refund
If it is within 7 days of the payment date and you have not yet used the paid features, we refund the full amount, no reason asked, through 「Request refund」 on the pass screen. If you have started using it or 7 days have passed, 「End now」 refunds the value of the remaining days minus 10% of the total price. For a pass given as a gift, if the receiver has not yet received it and it is within 7 days of payment, you can get a full refund with the order number. The detailed rules are in section 6 of the Terms of Use.