I-EUMLiving in Korea

Voice phishing — government offices do not ask for money or documents by phone

This page is machine translated from Ieumi's guide written in Korean. If the meaning is confusing, please look at the Korean original text. View original text (Korean)

There are calls and texts pretending to be an immigration office (출입국·외국인관서), the prosecution, the police, or the Financial Supervisory Service. If they say to send money by phone, hand over a card, bankbook, or password, or tap a link and install an app, hang up and check yourself directly.

📌 Key points

In September 2026, the Seoul Immigration Office warned of impersonation calls that try to steal personal information with an automated message from international numbers starting with 06- or 00682-, saying "The Seoul Immigration Office informed you that there are important documents you have not yet received." Immigration offices nationwide said they do not ask for document submission or personal information by international phone call.

🔢 Do these in order

  1. For a suspicious call, do not press any number; hang up. For an immigration matter, call 1345; for a bank matter, call that bank's main number yourself to check. Do not tap links in texts.
  2. If you sent money, report to 112 right away, and request damage relief from the bank you sent money from or the bank of the account the money went into. A bank that receives the request is required to freeze the account used in the fraud (Special Act on Prevention of Telecommunications-based Financial Fraud and Refund of Damages, Articles 3 and 4).
  3. You can also get damage counseling and report suspicious numbers and sites at the Telecommunications Financial Fraud Joint Response Team, 1394.
  4. If you handed over a card, bankbook, or certificate, or installed an app as you were told, tell your bank right away too.

📞 Contact

Police 112 · Telecommunications Financial Fraud Joint Response Team 1394 · the financial company you sent money from

💻 Do it online

See also

Basis

  • 서울출입국 · 외국인청 「서울출입국 · 외국인청 사칭 보이스피싱 주의 안내」 2026-09-09 https://www.immigration.go.kr/bbs/immigration/47/610203/artclView.do — 국제전화(06- · 00682-) · ARS 문구 · 「국제전화를 이용하여 … 서류 제출이나 개인 정보를 요청하지 않습니다」 · 1394 · 112 (조사원 확인 2026-10-12)
  • 정책브리핑 카드뉴스 「전기통신금융사기 통합대응단 신고번호 '1394'」 경찰청 2026-02-06 https://www.korea.kr/multi/visualNewsView.do?newsId=148959173 — 피해상담 · 전화번호 · 사이트 제보 · 통합대응단 https://www.counterscam112.go.kr (「피싱안심SOS」는 통합대응단의 이름이지 따로 있는 번호가 아니다)
  • 전기통신금융사기 피해 방지 및 피해자산 환급에 관한 특별법 제3조 제1항 · 제4조 제1항 · 제13조의2 (법률 제22047호, 시행 2026-10-02 · 법제처 API 원문 대조 2026-10-12 — 2026-10-02 부터 법 이름이 「피해금」에서 「피해자산」으로 바뀌었다)
  • 🔴 쓰지 않은 것: 1394 의 24시간 운영 · 옛 번호(공식 본문에서 확인 못 함)

This content was checked on 2026-10-12.

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